International Shipping Policy
Orders are usually processed within 2β3 business days. This policy explains our international shipping options, delivery estimates, and how duties and taxes are handled.
1. Shipping Origin and Method
All international orders are dispatched from India.
We offer Standard International Shipping to selected destinations where delivery and customs arrangements are supported. Available shipping options are shown at checkout.
2. Shipping Charges and Free Shipping
Enjoy FREE INTERNATIONAL SHIPPING on eligible orders to supported destinations where this offer is available. For eligible destinations, shipping costs are included in the product price and no separate shipping charge is added at checkout.
Shipping availability may vary by destination and postal code. The shipping options and final amount displayed at checkout apply to your order.
Our minimum order quantity is 2 packs per product. Please check the product listing and checkout before placing your order.
3. Estimated Delivery Time
Orders are typically processed within 2β3 business days.
International delivery is estimated at 7β15 business days after dispatch. Actual delivery times may vary depending on destination, customs processing, carrier operations, public holidays, and local delivery conditions. This is an estimate, not a guaranteed delivery date.
4. Import Duties and Taxes
For eligible destinations using our Delivered Duty Paid (DDP) arrangement: applicable import duties and taxes are included in the shipping arrangement, so customers should not be asked to pay those covered charges separately on delivery, subject to the terms applicable to that destination and shipment.
For destinations or orders not covered by DDP: import duties, VAT/GST, customs clearance charges, and other local fees may be payable by the customer. Any available shipping terms will be shown at checkout or confirmed before dispatch.
DDP availability depends on the destination and shipment. We cannot promise that duties and taxes are prepaid for every country or postal code.
5. Shipping Destinations and Restrictions
We ship internationally to selected destinations where our delivery and customs arrangements are supported. Available destinations and shipping options are shown at checkout, and availability may vary by postal code.
We may be unable to ship to certain locations because of carrier restrictions, import rules, sanctions, or other legal and operational limitations. Please provide a complete and accurate delivery address and contact details.
6. Tracking and Delivery Delays
Once your order has been dispatched, tracking information will be sent to the email address provided with your order when available. Please allow time for tracking updates to appear.
Delays may occur due to customs inspections, weather, public holidays, address issues, or other circumstances outside our control.
7. Damaged, Incorrect, or Missing Orders
If your order arrives damaged or you receive an incorrect item, contact foodherbs1@gmail.com within 24 hours of delivery.
Please include your order number, a description of the issue, and clear photos of the product and packaging. If tracking shows delivery but you have not received the parcel, contact us promptly so we can help investigate.
8. International Returns and Refunds
Please refer to our Returns and Refunds Policy for eligibility, timelines, and return instructions. Contact us before sending any item back so we can advise on the next steps.
9. Contact
For questions about international shipping, delivery estimates, or an existing order, email foodherbs1@gmail.com and include your order number if you have one.
