International Shipping Policy
Orders are usually processed within 2–3 business days. This policy explains how international orders are shipped, what shipping charges cover, and which costs may be payable by the customer.
1. International Shipping Terms (DAP)
International orders are shipped from India under Delivered at Place (DAP) terms.
We arrange export packing, export customs clearance in India, and transportation to the destination address.
The buyer is responsible for any import duties, VAT/GST, local taxes, and customs fees imposed in the destination country.
2. Shipping Charges and Free Shipping
Shipping is included in the product price for eligible destinations where our free-shipping offer applies.
Availability is confirmed by the shipping options shown at checkout for your delivery address. For destinations or orders where free shipping is not offered, any applicable shipping charge will be displayed at checkout before payment.
Our minimum order quantity is 2 packs per product. Please check the product listing and checkout before placing your order.
Any shipping amount shown at checkout covers transportation arranged by us to the destination under DAP terms. It does not include import duties, destination taxes, customs clearance charges, or other fees charged by authorities or the local carrier unless expressly stated otherwise at checkout.
3. Customs Duties and Taxes
International orders may be assessed import duties, VAT/GST, taxes, or other fees when they arrive in the destination country. These charges are determined by local authorities and are the customer's responsibility. FOODHERBS cannot determine or guarantee the amount in advance.
If these charges are not paid, customs or the carrier may delay, hold, return, or abandon the shipment.
Where a shipment is returned or abandoned because the customer does not pay applicable charges or complete import formalities, return freight, storage, handling, and other costs may be deducted from any refund where permitted by law.
4. Processing and Estimated Delivery
Orders are typically processed within 2–3 business days.
International delivery usually takes approximately 7–15 business days after dispatch, depending on destination, carrier operations, customs clearance, and local delivery conditions. This is an estimate, not a guaranteed delivery date. Customs inspections or other events outside our control may cause delays.
Tracking details will be sent to the email address provided with the order once the shipment has been dispatched.
5. Shipping Destinations and Restrictions
We ship to selected international destinations. Available destinations and shipping options are shown at checkout.
We may be unable to ship to certain locations because of carrier restrictions, import rules, sanctions, or other legal and operational limitations.
Please provide a complete and accurate delivery address and contact details, and make sure the recipient can receive the shipment and complete any required import formalities.
6. Damaged, Incorrect, or Missing Orders
If your order arrives damaged or you receive an incorrect item, contact foodherbs1@gmail.com within 24 hours of delivery.
Include your order number, a description of the issue, and clear photos of the product and packaging. We will review the issue and advise on the next steps.
If tracking shows delivery but you have not received the parcel, contact us promptly so we can help investigate with the carrier.
7. International Returns and Refunds
Please contact us within 3 days of delivery to request a return. Returned products must be unused and in their original packaging, with tags or seals intact where applicable. Returns must be approved by us before the goods are sent back.
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping and any required return/export documentation.
Import duties, taxes, and fees paid to destination-country authorities are generally not refundable by FOODHERBS. Customers may contact their local customs authority to ask whether a refund or drawback is available.
If an item is confirmed to be defective, damaged, or incorrect, we will work with you on an appropriate refund or replacement and cover reasonable return shipping costs or provide a return label where available and permitted.
Approved refunds are generally processed to the original payment method within 7–15 business days after the returned item reaches our India warehouse and has been inspected. The time for the funds to appear may depend on your bank or payment provider. Your statutory rights are not affected by this policy.
8. Contact
For questions about international shipping, contact foodherbs1@gmail.com and include your order number if you have one.
